Refunds
It’s been 2 months and I still haven’t been refunded yet for my ticket and my VVIP add-on. Has anyone else gotten theirs yet?
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BLACKSWAN
Public·189 members
Postponement Notice
Dear Lumina,
We deeply apologize to once again deliver the unfortunate news of our concert cancellation, especially to the fans who have been wholeheartedly supporting and waiting for BlackSwan.
During the process of preparing and bringing our concert overseas, unforeseen issues beyond our control have arisen. We understand how disappointing this is, and sincerely apologize. Please rest assured that our team exhausted every possible option.
We are fully aware that many Lumina have been waiting for updates regarding refunds. We sincerely apologize for not being able to provide timely updates. Due to complicated administrative procedures such as venue terminations and settlement processes, refund operations have taken longer than anticipated.
As a result, refunds will begin one month from now and will be processed in order over the course of approximately three months. We will share further updates with you as soon as they become available.
Thank you sincerely for your…
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Diaman ruby
Sep 06
You guys are fine. No need to apologize. It’s true that we were all excited about these, but things beyond your control can and will happen. Thank you for trying everything that you could to make this happen ❤️
Refund help
has anyone gotten anything about refunds from here? The ticket i had to buy through axs I was told should be refunded by the 15th of this month. But haven't gotten anything back on the 2 vvip and 1 regular tickets I bought through here.
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artisunknown
Sep 03
I messaged them and got a generic message back stating that they are still going through refunds after a month of waiting. I am going to ask my bank to investigate after the 9th to force them to do it sooner. I feel so bad for the group cuz this should not have happened.
Refunds
Has anyone rec6their refunds yet, like at all?
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Katherine
Aug 25
Not yet, but they responded to my email today that they were still working on refunds.
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It’s been a while, right? At this point I honestly feel like I’ve been scammed out of $350. Times are already hard, and this just doesn’t feel right. I’ve sent emails, but the last one got no response. What’s strange is that only a few of us have mentioned this issue on the board. It makes me wonder about everyone else who bought tickets, especially the ones who also paid for hotels, flights, and everything else.
It’s a harsh reality check on top of other unfortunate things happening lately. I was even planning to bring special gifts for the girls at the meet and greet. I’m an artist, so I had something really cute in mind, especially since they love a certain animal.
Anyway… I’ll stop my little rant here. I just really hope I get my money back soon.