Partners Supporting This Journey
FAQ
1. Where can I contact for assistance regarding ticket concerns? ▼
→ Please contact kticketbox@trinity-ms.com with questions or concerns related to ticket issues
or complications.
2. Where can I contact for quick questions regarding events? ▼
→ Please send a DM to Kticketbox's official Instagram (@kticketbox__official) for the fastest assistance for quick questions related to events
3. Where can I see updates for official news regarding events promoted by Kticketbox? ▼
→ Official news regarding Kticketbox events can only be found through Kticketbox's social media platforms and website!
Please check our official Instagram (@kticketbox__official) or our X/Twitter (@Kticketbox) for the fastest updates regarding news related to ticket open days, merch updates, and more!
Please note that updates on websites may take slightly longer than on our social media platforms.
4. Can I transfer or get a refund for my ticket? ▼
→ All tickets are non-refundable and non-transferable. In the case of a cancellation, refunds will be processed according to the event organizer's official policy.
5. Where can I find exact information regarding venue details (address, door open time, etc.) for events promoted by Kticketbox? ▼
→ You can find information related to venue details on our official Instagram (@kticketbox__official), X/Twitter (@Kticketbox), or on our website!
6. Are there any fan events like a fan sign or hi-touch included in the VIP package? ▼
→ Fan events that are included in VIP packages will vary by each event! Not all events will have the same benefits or meet & greet experiences.
As promoters of event, Kticketbox will do the best to provide exciting meet & greet opportunities for your favorite artists! Detailed information about meet & greet experiences will be up on all our social media platforms as well as our website. Direction and guides to these special fan events on venue site will be available by our welcoming crew members!
7. Where can I find information regarding VIP packages or merchandise options for Kticketbox events? ▼
→ Please check our official Instagram (@kticketbox__official) or our X/Twitter (@Kticketbox) for information regarding VIP options and merchandise for events promoted by Kticketbox!
8. Where can I purchase official merchandise? Is there a pre-order option? ▼
→ All merchandise for Kticketbox events will be available for purchase on-site on the day of the event.
Pre-order options will vary depending on each event. Information regarding this option will be updated for each event promoted by Kticketbox on official social media platforms and website.
9. Is photography or video recording allowed during the concert? ▼
→ Photography and video recording are strictly prohibited during the performance. However, designated areas such as the merchandise zone or photo zones may allow photos—please follow on-site staff guidance.
10. How can I request accessible seating (wheelchair/ADA seats)? ▼
→ Designated accessible seating will be available but may vary depending on different venues that Kticketbox events are held at. If you require assistance reserving ADA or wheelchair-accessible seating, please contact us in advance at kticketbox@trinity-ms.com.
11. Where can I find all Kticketbox official pages and links? ▼
→ Kticketbox has a linktree where you can find all important links to our social media pages, website direct links, merchandise direct links, and more!
https://linktr.ee/kticketbox_official
12. Where can I contact for potential collaboration or partnership inquiries? ▼
→ Please contact Kticketbox through info@kticketbox.com for questions related to collaboration or partnership inquiries and opportunities!
13. Where can I contact for media and/or press inquiries? ▼
→ Please contact Kticketbox through info@kticketbox.com for questions related to media or press inquiries for our upcoming events!
14. What are Kticketbox communities for? ▼
→ Community pages on Kticketbox are for fans to come together to create an online fan community for their favorite artist, group, celebrity!
Here, many fans can also receive updates from other fans and direct support from Kticketbox by getting their questions answered.
15. What is Kticketbox? ▼
→ Kticketbox is a growing touring company focused on K-culture and K-pop that is determined to promote exciting U.S. tours for many active celebrities and artists.
Kticketbox's platform provides ticketing services from small to wide scale events and coordinates tour schedules for many different artists and actors!
